Nabanita Sircar
London, March 19, 2005
India will have more offshore projects coming its way in the next five years, according to a latest report by Datamonitor, the U.S. based market analyst.
According to its latest report India would add more than 100,000 call center agents. It said India will see more activities and growth in call centers as more US and UK companies opt for low cost and highly send offshoring destinations like India as the rhetoric surrounding outsourcing dies down after the US Presidential elections.
The report says by 2009, around 100,000 agents will work in Indian call centers. It says India continues to be the first choice for off shoring for US and UK companies.
By the end of 2004, only 36 per cent jobs were outsourced to India with the remaining located in-house with the MNCs, the report said adding by 2007, the tables will have turned in the outsourcers' favour. Over the forecast period, new outsourced seats will outnumber captive ones by a factor of 10:1 in India and the outsourcers will continue to hold sway going forward. Datamonitor said that more firms are set to follow British Airways, Citibank, General Electric and HSBC.
