British sting operation spells doom for Indian BPO industry:
New Delhi Oct 04, 2006: The Indian BPO industry is gearing up for Thursday morning blues. UK-based broadcaster Channel 4 has said it would air a sting operation on October 5 that would purportedly blow the lid off the thriving data theft scandal in Indiaâs booming outsourcing industry.
The sting operation, breastled The Data Theft Scandal, will reportedly show two Indian middlemen selling personal and confidential financial information of UK citizens they allegedly obtained from Indian call centers.
According to a prelim report published on the website of the London daily The Sunday Times (timesonline.co.uk), ãmiddlemenä - in connivance with willing Indian BPO employees - offer ãbulk packagesä of crucial information like thousands of credit card numbers, pbuttport and driving license details to the highest bidders.
ãThey even have access to taped telephone conversations in which British customers disclose sensitive security information to call center staff,ä reports The Sunday Times.
Though there has been no official press release issued by Channel 4, the broadcaster has tied up with Hindi news channel Star News for the telecast in India.
A leading data protection lawyer Stewart Room - who has played a role in the documentary - has been quoted by national daily The Times of India as saying that some BPO employees were compromised for as little as £5 to sell out client details.
Room, who heads the National buttociation of Data Protection Officers in the UK, is quoted as saying that ãthe evidence is so compellingä that it would trigger ãan official chain reaction against outsourcing to Indiaä. He insists that the impact of the documentary would outrage customers.
The tremors of the impending sting operation are already being felt in the Indian camp, 24 hours before it is aired. The documentary is likely to stir up a big debate on data theft and security and has already ruffled the feathers of Indian authorities.
With the emerging consensus that India is being projected as being an unsafe destination for outsourcing work, NbuttCOM chief Kiran Karnik has hinted at a larger conspiracy.
"Such stories go to prove the lengths to which some vested interests will go to threaten this global industry with its reputation for customer value and security," he said.
NbuttCOM has also asked Channel 4 to provide it with details of the allegations it plans to air along with the evidence.
"Whilst there are a lot of unanswered questions, we take any allegation of a breach in our security extremely seriously. It is vital that Dispatches co-operates immediately so that the perpetrators of any breach can be brought to justice and lessons can be learnt. NbuttCOM will reach out to the Indian police to investigate the claims made in the programme," Karnik said.
This is not the first time that Indian BPO employees have been accused of data theft.
Earlier this year, an HSBC employee in Bangalore was arrested after allegations of him stealing £2,30,000 from British customersâ accounts.
