DIMA Service Standards 189Hi, Ketut. I completely agree with you, and would also see this forum as a place to discuss DIMA, it's...
Good immigration agent PolandOn 13 May 2006 03:23:11 -0700, "Mateusz PEYN Adamus" Well, there are certainly lots of these around, at least here. However, have never dealt with one, and have heard that their quality can vary...
Gill Palmer
Hi Gill,
My experience with immigration has been a mismatch of expectations and results. I work in a ver professional business area (flying is a hobby) and am amazed by what I see as insbreastutionalised incompetence at DIMA. As an Australian citizen I expect to have some rights to a say in the way our government works and should be working. "Service standards" in a management setting refer to some specific standards set by DIMA as to how they respond to the public-visa applicants etc. They lay down time-frames, levels of courtesey, honesty which we are enbreastled to expect from DIMA. see: The term might sound vague (as with a lot of management jargon) but it actually means something specific in this context. My general point is that DIMA set these service standards but don't adhere to them - they don't seem to form a legal basis for holding DIMA accountable (except that in administrative law terms they might give rise to what administartive lawyers call a "legitimate expectation") - but apart from that what good are they if they are not audited ( perhaps by the auditor-general), pointed at by the ombudsman or used as a employment benchmark or KPI by senior management or the minister's office.
The point of the post is also as geir implies- to publicly discuss the concept of DIMA accountability even if individual posters cannot provide a quickfix. Ideas are welcome. cheers KR
