AOL question

Sheldon

I think that having to search for how to quote something instead of being able to set it up to do that automatically, is convoluted. Most of the people I know who use AOL have absolutely no need to do so. All they use is the web and instant messaging, which can be found for much less money, and higher quality, elsewhere.

I used AOL for years and years, first when I was new to the internet (circa 1994), and then later when I lived with my in-laws, and they let us have screen names on their account. I pay less for DSL than the base price for AOL these days, and that includes newsgroup access, which AOL has discontinued. My in-laws now pay for AOL *and* cable internet, and nothing I tell them will dissuade them. Oh well.

I don't know much about WebTV, but I know from experience that AOL does some really shady things. They claimed my husband spun off his screen name into a separate account(He didn't. Why would he? They said it was a pop-up that he would have had to click on to confirm. I had seen this pop-up on my own screen name, and when it first popped up, I told my husband about it. We agreed that the whole notion of changing an account that easily was shady.) and started billing us twice every month. When I called to complain, they told me that they could only reimburse me for three out of five months that they had been doing this for. (I had not noticed because I had stopped balancing my checkbook monthly, instead checking off things as they showed up on my bank's online system, and AOL was billing the two "accounts" weeks apart from each other). When I tried to cancel my account with them, they all but refused to do so, and even then, after I had gotten confirmation of my cancellation, I was still being charged. When I called with my confirmation number after I noticed that they were still charging me, they told me that my account had never been canceled, and that I was a liar. After about an hour of explaining over and over that I no longer wanted their service, they finally canceled my account. I thought it was a fluke, until I found many accounts online of people with the same problems.

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saerah

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